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Professional Training and Development
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Training Design
Gourgue Consulting will work with you to:
- Identify measurable performance outcomes needed for success
- Design a comprehensive system to monitor and coach performance
- Develop materials for interactive and efficient learning
- Implement improved curriculum
- Execute evaluation of success and ROI
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Training Material and Development
Let us build your curriculum materials with a strong foundation of instructional design and adult learning principals:
- Facilitator and participant guides
- Interactive self study guides
- Performance management systems for field managers and trainers
- Post training reinforcements
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Workshops
Straight As, Achieving Excellence in Customer Service — One day
Workshop Objectives
- Review customer feedback and determine our current standing
- Define customer service as described by our customers in the data
- Introduce Achieving Excellence Model and apply to real world challenges
- Describe specific ways to achieve excellence for our customers
- Identify goals for customer services challenges and action items that will be implemented in the field to achieve success
- Practice providing excellent customer service to improve performance
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Training to Transform
Performance based facilitation specifically designed for training managers, field trainers, district managers and product managers
Workshop Objectives:
- Review where trainers fit in the training curriculum
- Define performance targets
- Describe the importance of training objectives
- Review guidelines for effective presentations
- Compare communication to facilitation
- List key adult learning principles
- Review and demonstrate facilitation techniques
- Develop and execute activities
- Brainstorm solutions for difficult situations
- Practice providing effective performance coaching
- Discuss methods of training evaluation
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Presentation Skills for Subject Matter Experts (SMEs)
A common training model in pharmaceutical companies engages subject matter experts, usually physicians and PharmDs, to train sales representatives on complex disease state and product information. However, they experience the challenge of making complex information focused on how the representatives will use it in the field and easy to understand.
Workshop Objectives
- Evaluate and revise current technical presentations to ensure that objectives, focus, and level of difficulty are targeted to sales representatives
- Review communication and training principles that will enhance the representatives understanding of materials
- Provide specific tips and techniques to improve presentation delivery
- Offer practice sessions with targeted individual coaching for the critical few areas of improvement identified
NOTE: This workshop can be expanded to one full day to include more presentation revision and practice time. There will be no extra cost for this option.
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Coaching Today's Workforce for Targeted Performance
Prepares DMs with updated techniques developed by current thought leaders in the leadership industry. Reveals the hot buttons of today's workforce from several perspectives.
Workshop Objectives
- Define performance coaching as described by contemporary thought leaders
- Introduce Four Steps for Successful Performance Coaching model and apply to real world coaching challenges
- Describe ways to define and communicate performance expectations
- Identify stretch goals for employees at varying skill levels
- Review tools to monitor performance
- Identify goals for coaching challenges and action items that will be implemented in the field to achieve success
- Practice providing effective feedback to improve performance
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